121 Customer Insight Ltd

Telemarketing & Lead Generation Services Manchester (England).

Based in Manchester, we are an experienced contact management company offering lead generation, appointment setting, research and sales solutions. In addition to our call centre in Manchester we also have an in-house data and development team.

Although our offices and call centre are located in Manchester, we operate throughout the UK and internationally, we have worked on campaigns calling every part of GB, France, Spain and the UAE to name but a few.

Our call centre in Manchester consists of small teams and there are typically eight agents in each, along with a senior agent and team manager. We ensure that every staff member receives a high level of training and development. Our dedicated quality team also works closely with the agents to ensure they are getting detailed feedback, which gives them clear guidance on how they can improve.

We operate up to 100 multi-skilled agents from our Manchester offices, at any point they can be responding to emails, live chat and enquiries via social media in addition to inbound or outbound calls. Our Manchester based call centre is ideally suited to 1-20 seat campaigns from the more straight forward lead generation providing great quality delivery, to the more complex requiring system and data services.

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